Superb Customer Care

Superb Customer Care

Everyone in our small shop is genuinely invested in making sure your experience with us is an excellent one.
How We Care For You

For the past twenty plus years we have built our company through the warm and caring relationships with our customers. It starts when you call us. A real person will pick up the phone. Plus, the call will never be recorded for "quality assurance purposes" because everyone in our small shop is genuinely invested in making sure your experience with us is an excellent one.

With most orders you'll be working directly with one of our small, experienced staff who will take pride in helping you find exactly what you want. Should you have custom design questions, one of the goldsmiths or owners of the company are almost always available to help. We've been making jewelry and doing bespoke work for over twenty years. Not only do we craft your jewelry with a focus on quality and original design, we offer personal touches only a well-established small studio like ours can provide.

Life Time Guarantee

Our jewelry is made to last a lifetime and we stand behind our workmanship 100%. We will repair your jewelry for free, as long as you own it, and provided the needed repair was due to a failure in our crafting, and not per result of damage. Please note: Having your jewelry modified by another jeweler voids our warranty.

Over time, your pendant or bracelet might lose some of its luster, or your ring or gem may not sparkle as it once did due to dirt and natural oils. We offer free cleaning and polishing of your jewelry at any time. You can either stop by our shop in Santa Fe to drop off the piece or send it to us, including a check for the $12 return insured shipping.

When returning items please package it carefully and insure the shipment for the price of the item is included. We are not responsible for items lost or damaged during return shipping.

Free Shipping

We ship free within the US from our studio in Santa Fe, New Mexico, via USPS, First-Class Mail. Packages valued over $500 are insured and shipped either US Post or FedEx Ground. Free shipping within the continental US can take up to four days, depending upon the distance from New Mexico.

With high value shipments a signature will be required in order to receive the package. If there is no one to sign at your residence during working hours, please consider having it shipped to your workplace. You can also choose to have your package delivered to a FedEx Kinkos location, where the package can be picked up and signed for.

Our free shipping policy does not include Express, Overnight, or 2 Day shipping, but is available with a surcharge. Please give the physical address at the time of ordering, as FEDEX will not deliver to post office addresses.

Free Resizing
Rings, bracelets or necklace chains can be resized for free within thirty days of purchase. Simply send back the item with your receipt and a note explaining how you'd like us to resize your piece. Because we make everything to order, kindly do your best to obtain your accurate size, especially with rings. We can provide a ring chart to help determine your size. If you have any questions about sizing, feel free to give us a call.
30 Day Returns

We are very confident that you will be satisfied with your purchase. We have been selling rings and other jewelry on our websites since the late nineties and our return rate is under one percent. Any piece of jewelry within our normal product line as shown on our website can be returned within 30 days, provided that the item and packaging are in original condition. A full refund is given for the cost of the jewelry, but not shipping expenses.

In order to accept returns, the jewelry must be in its original condition. In returning your item, please package it carefully and insure the shipment for the price of the item, as we cannot be responsible for items lost or damaged during return shipping. Orders that are designated "custom", or altered specifically for a customer, including engraved rings, and rings smaller than size 5 and larger than size 12 are not returnable.


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